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Businiess name:
Bella Italian Grill
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Review by:
citysearch c.
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Review content:
We have a new baby and had not gone out to a decent restaurant in a while. Finally managed to plan a Saturday around the baby's schedule and hoped to have lunch at Bella. Got everybody cleaned, dressed and made it to the restuarant at 2:05 pm this Saturday. While the staff was figuring out where to seat us the Manager came out and told the staff they had closed for lunch at 2:00 pm. Now, I had just checked their website before leaving my house and it clearly said they served lunch until 2:30 pm on Saturdays. The Manager promptly left without a word of apology or explanation to us, his local customers. I was quite perturbed by this behavior. The staff was a bit embarrassed and tried to apologize to us; even they were not aware that their website said lunch until 2:30 pm. Clearly this reflects a lack of customer focus and even decency. I had to pack my baby back into the car and went to Axel's bonfire for lunch; they had much better service than Bella.
Pros: decent food
Cons: poor customer focus
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