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Businiess name:
Go Karts USA
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Review by:
citysearch c.
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Review content:
I bought the Asuza Go-kart kit last July. A few days after ordering we got an email that the engine was out of stock and our order was cancelled. I called them to find out my options - I should have known I was in trouble when I got a busy signal on 70% of my tries. Occasionally I could get through to ""Customer Service"" but then got a recording telling me they were all busy and to send them an email. I should have ran away then! \r
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I eventually did get someone to answer the phone and all they could say was that they were out of the 7HP engine and had no idea when they would come in. We eventually found the engine from another source and ordered the kit (online). It did arrive OK, but with the largest recommended engine (7HP Robin) the top speed is about 35 MPH although the web page says 50MPH. I sent an email inquiry through the website and the response was that to get the kind of speed you have to remove the engine RPM governor - but that of course voids the warranty. I checked some forums and yes, racers do that. But they also have a lot of exploded engines. I thought I'd try a different rear sprocket - the web page offers one for $19.95 -but when trying to order it I get a message saying the minimum order is $49.00! I went through “customer service” dialing hell for two more days until someone finally answered the phone. I explained I was happy to pay for the sprocket, but $49.00 for a $20.00 part seemed a little rich, especially when I had just bought the kit and the reason for the purchase was an attempt to get the go-kart closer to its advertised performance. The ""Customer Service"" rep's response was to tell me ""well"" that's our policy, you can order it for $49.00 or not"" and then to hang up on me!\r
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As cool as it seems to build a kit, find another source and stay away from this outf
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