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Businiess name:
Vue Restaurant & Lounge
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Review by:
citysearch c.
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Review content:
I have not eaten at Vue, and the food may be wonderful; however, I did purchase a gift certificate over the phone to be sent to my parents for my father's birthday. I called on a Wednesday and my father's birthday was one week away. Mailing from Hudson to Hudson should only have taken a few days. I was told my gift certificate would be mailed on Thursday, the following day. \r
The charge did not appear on my credit card until the following Monday, which was 5 days after I placed the order. My mother began calling the restaurant that day and leaving messages inquiring about the certificate which had not yet arrived and none of her 3 phone calls to were returned. So over a week after purchasing the gift certificate, and a day after my father's birthday had already past, she drove to the restaurant to inquire about the certificate in person. She was simply told that it had been mailed ""earlier"" and was handed a new gift certificate at the point. I was VERY disappointed at the terrible customer service and the fact that they made no effort to throw in a little something extra to make up for the fact that the gift certificate did not arrive in time for my father's birthday because they did NOT process and mail it when they had promised to.\r
So I would definitely not recommend purchasing a gift certificate unless you plan to go and purchase it in person.
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