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Businiess name:
Bnc National Bank Mortgage Div
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Review by:
citysearch c.
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Review content:
BNC Bank had good reviews on LendingTree so we decided to use them. After signing up to do business with them, my husband and I came across some ‘not so positive’ reviews on City Search. I was extremely concerned, particularly with the reviews “Be Cautious” and “Predatory Lender”. A few hours before reading these reviews, I was desperately trying to reach the loan officer Casey, with whom we began to work to no avail. I began to get an uncomfortable feeling in the pit of my stomach. When I was finally able to reach Casey, I brought the reviews to his attention and explained my fears of doing business with them because of those reviews. He quickly allayed my fears by explaining their process and even provided me his cell phone contact information.
We locked in at a reasonable rate. Casey took several conference calls with us where he answered all our questions with patience and satisfaction. He was quick in responding to emails and phone messages. Moreover, his professionalism and pleasant demeanor took the stress out of the process. The bank pulled everything together in a record 25 days as promised. However, we did not close until a couple weeks later due to the sellers need to remain in the apartment while their new home was being renovated.
BNC came through for us with numbers estimated very close to the final closing numbers -- there were no surprises there. Overall, we were very pleased with BNC National bank, and will definitely use them again.
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