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Businiess name:
Horan, Patrick J, Md - West Chase Ortho & Rehab
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Review by:
citysearch c.
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Review content:
My wife was charged $1000.00 for an MRI. The amount was paid cashed. 3 months later, we received a bill for $125.00 from the office stating that the insurance refused to pay. When we called the insurance, they said the authorization for the visit was denied and they should have told us that up front. We could have paid, but the receptionist was so lazy, and did not mention that to us. After multiple calls between us, the insurance company, and the Westchase Billing Office, the told us they were going to reprocess the claim. Instead, they sent us to a collection agency.\r
What a shame for a doctor office. They should hire people that can perform their job instead of some incompetent receptionists who only think a collection agency can do the job better than them. If this doctor wants to save his reputation, he should investigate to see how many people these receptionists have sent to collection agency. Because his office will be in jeopardy with such incompetents.
Cons: Poor Customer Service
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