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Businiess name:
Brides's Best Friends
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Review by:
citysearch c.
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Review content:
I really don't think Bride's Best Friends even deserves a full star. Our experience there was horrible. I went along with my sister (the bride) and our mom and we have never felt so ignored. The consultants kept complaining/trying to explain how busy it was because of a ""trunk show"". This so called show was an extra rack of new dresses and complimentary cookies and champagne. They seemed to pour for themselves and offer other clients, but not us. They had 3 appointments and 1 person there to be measured - and you have to have an appointment to go. There were 6 consultants and no one acknowledging our presence. I don't know who these women think they are or how they manage to stay in business with this kind of customer service. I also don't see the point of needing an appointment when I'm doing all the work and being ignored.
We arrived 5 min before our appointment and although we were ""checked in"", we were ignored for 15 minutes before we were told we could go ahead and start looking at/pulling dresses to try on. We were asked by 3 consultants if we were being helped, with the last one actually helping us. This help came in the form of taking the dresses out of our hands (many already falling off the hangers that were too heavy for the dresses) and plopping them down, in a tangled pile, on the chair in a dressing room.
This consultant never came back to check in on us. The dressing room area was busy and crowded. The consultants were either gathered around one party chit chatting or walking back and forth acting flustered. During our 15 min trying on dresses a consultant peeked into our room looking for shoes for another client, another just commented on a dress I came out in (how she was ordering it for herself) and finally when we put on our coats, another asked if we had any questions or wanted her to write down any styles for us.
Maybe they had drank too much, maybe the poles were too far up their..., but based on these other reviews I'm now reading, these consultants are just obnoxious and unprofessional. I wish I had read all this before and not wasted our time. The most aggravating bridal shopping experience.
Cons: Everything
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