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Businiess name:
Serenity Farm House Inn
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Review by:
citysearch c.
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Review content:
NEVER, NEVER, NEVER rent from Serenity Farmhouse, unless you are willing to have your paid-in-full reservation cancelled at the last minute. \r
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I made a reservation to rent Serenity Farmhouse (all 3 bedrooms) in March of 2010 for my family. My credit card was charged the full amount in April; I paid the full amount in May; received a ""confirmation"" email 1 week prior to my arrival in June. Then, 3 days before my arrival, I received a phone call telling me Serenity Farmhouse was NOT AVAILABLE, and I had to find another place to stay. Sherry (the owner) cancelled my reservation even though I made the reservation more than 3 months in advance, paid in full, was sent an email confirmation, and was due to arrive in 3 days! Luckily, I found another place to stay in Wimberley at the last minute, with no help or compensation from Sherry!\r
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While talking with the Chamber of Commerce and several other business owners in Wimberley, I found out that I am the THIRD person in 2010 who thought they had a reservation, only to find their ""reservation"" is cancelled at the last minute! Sherry (the owner) has a habit of accepting reservations, taking your money, and then telling you Serenity Farmhouse is ""not available"" shortly before you are due to arrive. I also learned the red heart-shaped hot tub is full of algae and other gross things.\r
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I have NEVER experienced such a poor business ethic from anyone else anywhere else in my life. Help me put Sherry (the owner) out of business!!\r
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""Betty knows Best""
Pros: Nothing
Cons: Sherry (the owner) cancelled our reservation!
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