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Review content:
*WARNING* -SCAM- If I could give this a negative ten, I would! I am an ex-""employee"" of this store. How can I scream SCAM!!!!!!!!!! Worked for this poor excuse for a small business and not only is the place a rip off to customers, they screw their own ""employees""! Here are a few examples that I witnessed first hand: \r
-CUSTOMER RIP OFFS-\r
* They do not inform any unknowing customer that if you have your phone repaired by them, it voids any warranty you may have for good. Period.\r
* DO NOT LEAVE YOUR PHONE WITH THEM FOR REPAIR! In my time of being there, I witnessed several phones not working correctly after repairs. Little do people know, when you drop it off, they have you sign a waiver stating any damage and any lost information is not their fault. And to top it off, their ""Tech"" is the only employee who also carries the title of Store Manager, who they require to have NO EXPERIENCE repairing phones. (They trained me for two days, I observed four phones being repaired-two of which did not work after the repair. Then they threw me to the ""wolves"".) They have you watch a YouTube video on how to repair the phones. PEOPLE! You can do this yourselves! Purchase the parts off of ebay-that's exactly what they do! They DO NOT give refunds. No questions. You'll be lucky to get 25% off of a used phone in stock if your phone doesn't work upon pick up. And you still lose the repair cost!!!! Ha!!! It's a joke! I can't believe they are still in business! \r
*You are better off selling your used phone on craigslist! They will buy it from you for less than half than you could sell it yourself for. \r
*Be careful when you purchase a phone from them! It does come with a 45 day warranty...BUT they are VERY STRICT about you having YOUR copy of your receipt and it not being one day over 45 days! And ABSOLUTELY NO CASH/CREDIT REFUNDS NO MATTER WHAT!!! Just remember: this business is not driven by good customer service. Their motto is more like get everyone's money that you can, and once you do-rather than refunding anything, offer them a discount if they give you more.\r
* This doesn't touch the horrible service from not caring about customers to not having cash in the register for transactions.\r
-EMPLOYEE RIP OFFS-\r
* They employ one person at the Kansas City location. Remember, this place is open 7 days a week. M-F 9a-7p, Sat 10a-5p, Sun 12n-5p. Do the math, at minimum (not including staying after to do closing paper work) this person is working 62 hours a week. With NO DAYS OFF!\r
* Not only do they over work their employees, they have found a way to scam as well. They claim you as an ""Independent Contractor"" in order to duck paying employee comp insurance and unemployment insurance. They leave you to pay your own taxes, with no social security or medicare deductions. They tell you to take money from the register for your pay and if it's not there, you don't get paid. No paper trail of hours, etc.\r
* They UNDERPAY badly. You are paid SALARY at $500/week for 62+ hours. Do the math. At the most, they are paying $8.50 an hour with no overtime pay. ??WHAT??!!!!\r
* Then, when you quit because you've had enough, they don't pay you for any time they owe you. They owe me $1100 I am having to pursue in court. I talked to a previous manager, who informed me they owe him $1400, and owe the manager before him a ""good chunk"" as well. \r
* Now to see reviews where they are telling customers the ""EMPLOYEE"" sold them the phone and are responsible for it rather than the company! This repetitive abuse is getting really old!!! All I can say, is that will NOT stand up in court, as there is no contract to make these EMPLOYEES independent contractors and there for are not responsible for the merchandise the store is selling. What a joke for real!!!\r
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THE BEST ADVISE I CAN GIVE YOU ABOUT THIS PLACE: STAY AWAY!!!!
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