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Businiess name:
Briens Appliance Inc.
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Review by:
citysearch c.
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Review content:
This place is fine until they have your money! Worst customer service ever! I just finished filing a complaint with the better business bureau on them. We bought a used fridge from them and it started making a loud noise and stopped working within a week. We knew we had a warranty so we called for repairs. They told us no one could be out until Monday. It was Thursday and they're open 7 days a week unil 5 pm. That right there proves how many faulty appliances they sell.
We asked what time and the woman on the phone was extremely rude and said its all day. We asked if they could call before arrival so my fiance could at least run some errands and the woman rudely said no. So he waited and the guy showed up, looked at it for 5 minutes and said yeah this is shot, no way to repair. Could they not tell that a week prior? Anyway he said they would replace it after he got back to the store with the paperwork and they would cal that night. They never called. We went four days having to eat out due to no fridge and when we called they said they would replace it.
We asked if they would deliver it since they're down the street and they had done nothing but inconvenience us. They said no and that we have to load up the broken fridge and bring it back to them to get the new one too. They said it wasn't in their policy to do that. To do what? Help out people you screw over? Anyway the woman answering the phone there is a horribly rude person and needs a personality adjustment and the other half of her brain. We took the piece of crap back and brought home the ""new"" one. The ""new"" one wasn't as nice as the one we bought originally and smells like mold. Think they care? Nope! DO NOT GO HERE! Save your money and take it elsewhere.
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