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Businiess name:
Briens Appliance Inc.
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Review by:
citysearch c.
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Review content:
Worst customer service I have ever experienced. I recently purchased a new washing machine from Briens. They have a ""strict"" delivery policy: you must answer our phone before they deliver. Sounds reasonable, but they kept calling the wrong phone number which was just the beginning of my problems with them. They claimed they called the correct number (which I had specifically spoken to the clerk at the store about and I had circled and written 'call first' on my deliver receipt) yet in the age of iPhones which list every call, they never did. My husband had stayed home all day since the delivery window is 8:30 am - 5pm. Upon calling them to reschedule, I left a message and they NEVER called back. I had to call them 5 more times, 3 of which they hung up on me. I got my washer 3 days later after missing 3 days of work between my husband and myself and being treated like crap from the Briens staff. At one point they told me they thought I was trying to scam them.....pretty funny since they had my money and I had no washer for 3 days. It was the worst experience and I still kick myself for not going to Home Depot and for trying to support a local business. Don't go here.
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