|
Review content:
I wrote a review on their lousy performance in July 2010 (see below). Checked back just now (September 2010) out of curiosity to see what their recent feedback has been. One should note that identical, very positive reviews were written by 3 separate users about this company -- on 9/2/2010, 9/7/2010, and 5/28/2008 (,my own review is coming up as an edit of my initial review, hence the July 2010 date. I'm actually writing this in late September 2010). Clearly someone from this company has multiple user names and is posting the same great review under different names. That person lacks, however, the brains to switch the text of the review so that it's not obvious. Beware this company... They'll jack you just like they're trying to jack their Citysearch reviews. They also lack, however, the brains to jack either one correctly. As confirmation that they're cheating, it's worth noting that there are hardly any medium reviews of their company. All either 5's (their reviews of themselves, most likely) and 1's (real customers).
As for my actual experience, our AC died in June and we were under AHS warranty, who referred us to Artisan. Guy came out 4 days later despite my telling them that my newborn son was baking in the 95 degree indoor heat. Guy told us the whole system was shot and it would cost probably $1300 to fix. Then he sat in my dining room right in front of me and talked with AHS, repeatedly telling them ""I wouldn't cover it."" Unsurprisingly, AHS then called me and told me they wouldn't cover the repair. I called a different company. They came same day, looked at the system, and told us ""the other guys (i.e. Artisan) are trying to rip you off."" They then fixed it for $300 and now 3 months later, it's still running fine. In summary, Artisan was slow to respond, completely indiscreet about telling our warranty company that they shouldn't pay for our repair (which in principle is fine, but to sit right in front of me and do it? I mean seriously...), and then incorrectly informed us of what needed to be fixed -- at best their guy is clueless, and at worst he was trying to con us into a more expensive repair than we needed.
In short, I'd stay far away from this company. Believe the negative reviews and consider the positive ones to be their own efforts to improve their ratings on Citysearch.
Pros: None really
Cons: Oh, just read below...
|