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Businiess name:
Service Tex
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Review by:
citysearch c.
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Review content:
I had ServiceTex assigned to my home by a home warranty company similar to one of the other reviewers. I'm a big proponent of looking online to see a service company's past reviews to get an idea of what kind of service I should expect when dealing with them myself. After looking up ServiceTex I was a little anxious about having them out to my home. There weren't a tremendous amount of positive reviews, but I am also aware that most reviewers are far more likely to post a negative review about a bad experience than a positive review about a good one.
That being said, my personal experience with ServiceTex was a great one. They called the morning of my appointment to let me know they were on their way, and then surprised me by showing up more or less exactly when they said they would. Andrew introduced himself and the service tech who was with him and then immediately set about to diagnose the problem. While my issue was a fairly minor one, I was still impressed that they were able to diagnose and fix the problem quickly without constantly coming in to make sure I was getting a play-by-play. They just got the work done quickly and efficiently.
Another thing I usually worry about when dealing with service companies in general, but especially with HVAC service companies is the fear of the sales pitch after your service. My home warranty provider has sent companies out for service before who basically spent their whole time trying to sell me a new unit rather than performing the service they were being paid for. Andrew took the time to tell me the benefits of a better unit, but did not go into a hard sales pitch trying to force me to buy a new unit from him.
Overall the experience was pleasant and professional. The work was done quickly without messing up my house. And most importantly the work that needed to be done was done without trying to up sell me on products or services I didn't need.
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