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Businiess name:
North Valley Pet Hospital
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Review by:
citysearch c.
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Review content:
HORRIFYING EXPERIENCE!!!! I am devastated. My parents had their 8 month old Sheltie pup neutered on Friday 1-7-11. Timmy was having complications and my dad called the office on Saturday to be told that the doctor wasnt in until Monday. My dad called 3 or 4 times over the weekend in a panic as he knew there was a problem with Timmy. He wasnt eating or drinking and he was vomiting. He was getting weaker by the moment and told them that he thinks the pup needed IV to get his strength back. My dad spoke to someone that claimed to be the doctor on call and was told to take the collar off and try to hand feed which he had already been doing. Anyway, long story short, Timmy dropped to the floor early Sunday and passed away!!!!!!! This is absurd! I can't say that Dr Pam did anything wrong in surgery as I don't know that. However, BEWARE- This is the worst case of neglect I have ever heard of. It is uncaring, unprofessional and completely unacceptable to have a animal clinic that does not have a vet physically available for emergencies after a surgery that was performed in THEIR office! My parents are devastated and heartbroken!!! My dad also claimed that the ""Dr. on call"" had limited English and was oblivious to his concerns. Again- this was an 8 month old healthy purebred Sheltie!!!!! He was just a baby that should not have died after being neutered!!! My dad called yesterday morning and got an ""I'm sorry"" and made an appointment to return their collar!! I am shocked... One would think they would at least offer to take his body and determine the cause of death. I get better treatment and care at the car wash!!!!!!!!!
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