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Businiess name:
Ae German Car Svc
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Review by:
citysearch c.
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Review content:
I normally dont write reviews. In fact, this is the 1st time i have ever spent time doing something like this, but my experience with this place was so miserable i refuse to keep quiet. These people need to learn how to conduct business and need to learn about CUSTOMER SERVICE. The gentleman who manages this place(Doucha or Douchan---- should be Douchebag!) seems sweet at first because he smiles and speaks kindly -- DO NOT BE FOOLED! This is all an act. He told me my car was ready after i approved an $1100 repair and told me to come pick it up...i drove from studio city about 6 hours later to find my car still in the garage being worked on. He told me that he hadnt finished and that he wasnt sure what the problem was....i asked why he had called and told me it was repaired and WHY he didnt call me to tell me this before i sat in traffic for an hour and a half! He had no excuse.....so then i called the next day and he still didnt know what was wrong.....so again i called the following day....still problem not solved. Not once while my car was there did he call me to give me an update on what was going on.....when i finally did hear from him, he called to tell me that my power steering light was on and that is was going to cost am additional $1300 to fix the car!!! At this point i couldnt take it anymore...i told him that the power steering light wasnt on when i took the car there, which is 100% true and he is now claiming it was! To make matters worse when i went to pick up the car he tried to overcharge me for the work they had done! This guy is a liar and he is a crook. I am so disgusted by their actions. The owner seems like a nice guy, but his manager and the overall service is lousy!! BEWARE!! I will NEVER let these guys work on my car again.
Pros: nothing
Cons: LIARS!!!!
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