Home > Texas > Austin > Home & Garden > Home Décor > Ace Discount Glass &... > Report a problem
Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage you to read through our Terms of Use before filling report with us.
After careful review, we may remove content or replace a content warning page before viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal in nature or feels invasive. Please note that Judy's Book is a provider of content creation tools, not a mediator of content. We allow our users express their opinions, but we don't make any claims about the content of these pages. We strongly believe in freedom of expression, even if a review contains unappealing or distasteful content or present negative viewpoints. We realize that this may be frustrating, and we regret any inconvenience this may cause you. In cases where contact information for the author is listed on the page, we recommend that you work directly with this person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms of Use, please complete the following short form.

Businiess name:  Ace Discount Glass & Doors
Review by:  citysearch c.
Review content: 
This is the worst experience I have EVER had with ANY company. ACE Discount Glass and Doors!!!\r Well, long story short: one of the window glasses in my apartment ended up being replaced twice within half an hour. The first time, I broke it; it was my fault, no question about it. Later, apparently, the guy from ACE did a bad job in the replacement and the glass did not look stable to me at all. So I pushed the glass a bit trying to feel whether it’s tight, and the glass just fell down and got broken again. The guy was probably on his way back to ACE and I asked my landlord to call him back to replace the glass again. AT THAT TIME, he told me that the glue he used takes 24 hours to be cured.\r \r Later I received a bill with twice the charge of a single window. I think the second replacement was not totally my fault because 1) apparently the guy did not do a good job at the first time and that’s why the glass fell down so easily and got broken again 2) He did NOT tell me not to touch the glass within 24 hours UNTIL AFTER the second replacement.\r \r So later I called ACE a few times (512-345-3105) to discuss this issue and I got very angry when they insisted that the guy had told me not to touch the glass and I still touched it and broke it again! What a bunch of liars! I can swear to the GOD that that guy did not say A WORD after the first replacement!\r \r What’s more, they have no professionalism at all in dealing with customers. When I called, the best they did was to direct my call to A person and then A to B, B to C and so on… What made me even angrier was that they (more than one person, including that billing “lady” and a male “manager”) would make their argument to you, and then without saying goodbye or anything, abruptly hang up the phone before you respond! That’s just amazing! Again, more than one person, more than two times. In my opinion, that’s REALLY REALLU RUDE! \r \r In the past, I have had some bad experience with some companies. But now my knowledge and understanding of terrible company and terrible service people has been brought to a whole new level, thanks to Ace Discount Glass and Doors! I guess the scale here has to go from 0 to 5 starts, if there were an option of -5, I will give ACE that rating without any hesitation.\r Cons: LIARS, RUDE PEOPLE, BAD SERVICE

Reasons for reporting (512 characters left):
 or  Cancel