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Businiess name:
Stentorian Data Recovery
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Review by:
citysearch c.
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Review content:
Incredible service! Here's what happened.... I had a disk failure (see previous review) that was handled with professionalism, speed and competence. But that is not what this review is about.... I also purchased a new backup drive and software to manage the backups from Stentorian. The cost was below what I could have gotten on sale from Fry's or other similar big box joints. But... even that isn't really the story... \r
About 9 months after I had put my shiny new backup drive into service I received an email from Steve of Stentorian. He told me they had detected an unusually high failure rate in the type drive they had sold me. He was concerned I could be at risk of another drive failure. Further, he wanted to give me a brand new drive of larger capacity for free in order to insure I didn't suffer another loss! How many companies that make a living from recovering lost data from failed drives proactively replace customer drives BEFORE a failure occurs because in his words"" it's the right thing to do""!!!\r
I received the new drive along with instructions on how to transfer all of my existing data onto the new drive and set it up as my new backup drive. The whole thing took less than 30 minutes! I have to admit, I was a slug about returning the first drive and other than a couple of gentle reminders Stentorian was as patient with me as could possibly be expected. No, far more patient actually. They don't get to recover any monies until they return the drives... so they had fronted me an expensive new drive and patiently waited to recover the money THEY had already put out. \r
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I don't know when I've dealt with a more professional, honest and customer focused business. If all businesses were run like Stentorian does life would be a whole lot less frustrating when dealing with any type computer issue!\r
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I stand in amazement that this level of customer service still exists for bargain basement prices for the services offered. And no, I have no affiliation with this business, I am a simple Quality Engineer who believes exceptional businesses deserve exceptional praise. You can engage Stentorian for your data/drive/loss recovery needs with complete confidence.
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