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Businiess name:
Wind Service Inc
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Review by:
citysearch c.
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Review content:
I purchased a service contract for my major appliances through PC Richard and when I had a problem with my washing machine, the call was dispatched to Wind Factory Service. When I called to discuss setting up repair with them, I spoke with ""John"" who claimed to be the manager. He told me that he had to order the part and when I tried to get an answer out of him as to how long it would take to get it... he got extremely rude and said 7 to 10 days. So, I called back 8 days after the part was supposedly ordered and of course it is still not in... I asked if he could track the part order to be sure that it is in transit and not back-ordered when I began with his rhetoric about how he has 8 phones to answer and when my part comes in I will get a call. I asked for his supervisor and he said he was the supervisor... What a detriment to customer service. So, the best advice I can offer you is, if you need anything repaired LOCATE ANOTHER REPAIR CENTER UNLESS YOU WANT TO BE WAITING FOR AN UNDISCLOSED PERIOD OF TIME TO HAVE YOUR APPLIANCE REPAIRED...
Cons: Rude, uncooperative, unaccomodating
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