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Businiess name:
Run Jump N Play
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Review by:
citysearch c.
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Review content:
HORRIBLE Owner, Okay Staff & Facility\r
\r
I had my childs birthday there 4/6/12 and let me warn you if you have a party here on a friday, PER THE OWNER, ""YOU DONT GET THE CUSTOMER SERVICE YOU WOULD RECEIVE AS YOU WOULD ON A SATURDAY."" From the time we walked in the door it was BAD. Since they have open play on fridays they basically just look up the party you are with, give the children a wristband, have you sign a waiver and tell you that you can go play!??? No type of organization with the party WHAT SO EVER! They ""assume"" that you've been to the facility before and figure that you knw what to do and where to go frm there. They dont let you knw where your party rm will be how long you have to play, etc. When i read the details of the party online it explained that we would have certain time limits in the different areas and what areas were included in the package however they were told to just go play and that they would call us when it was time to go in the party rm and then they couldnt even tell me how long until being called. I guess that is okay if your not looking for any type of organization to your party but personally i feel that for 200+ dollars they could have done a WHOOOOLE lot better! I would have been better off just buying a bunch of day passes and eating cake at home for the service i got! Oh and let me not forget, they lost my sons cake. The ""party host"" came to the party rm and asked if we brought a cake then asked my sister if she could come to the front and help them locate it. My sister pointed out where it had been placed by THEM, UNDER A STACK OF PAPERS. The owner came to discuss our frustration about the party but that was POINTLESS because he was defensive the ENTIRE conversation and kept describing how wonderful Saturday parties were and how great the customer service was so i went on to ask him ""so b/c the party is on a fri we receive less service?"" and his response was YES!!! He said that ""everyone cant afford a party on a saturday so they have them on fridays which is a little cheaper so yes you do receive less service than compared to a saturday party."" The saturday parties are only $30 more however they only have certain party types on certain days and i figured that since the children could play in all the inflatables with the ""triple bounce"" party that they would enjoy that better than being limited to what they could and could not do so ""affordability"" was NEVER a issue. He went on to compare it to a Monkey Joes facility that he had been to in Atlanta and said that his facility was much better. I havent been to a Monkey Joes in Atlanta but ive been to all of their facilities in Charlotte, NC and i beg to differ.... Everyone is entitled to their own opinion though....
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