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Businiess name:
Rago Brothers
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Review by:
citysearch c.
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Review content:
Took my bag to coach on 84th & Broadway for cleaning. They sent it to Rago Brothers. Rago Brothers sent the bag UPS and it was delivered to the wrong address. UPS was not able to recover the bag. This happened on 11/08/10. To date, I still do not have a replacement bag.
It is NOT Rago Brother's fault that the bag got lost. My anger with them is the way they have treated the situation. The bag is insured, and UPS will pay Rago Brothers directly. Spoke to Tony Rago who stated that his company would NOT give me any money until UPS paid them. Well that's great an dandy, except that according to UPS, Rago Brothers hasn't filled out the request forms from the claims department to get payment which was sent to them 12/17/10.
Tony Rago was rude, unsympathetic, and unwilling to expedite the situation. He firmly stands by his decision that I will not get anything until UPS sends them money. He then asked me if I expected to get the full value of the bag....well yeah I do. I don't want money....I want the same bag. If not, then I want a bag of the same value. Not less. I paid over $500 for the bag....do you think 'm going to take less??? At this point I knew it was time to deal with Coach. He told me to call and yell at whoever I wanted because it wasn't going to expedite things.
I called Coach and they are being sympathetic and are appalled at the situation. They will intervene and help me with the situation. I was told by coach not to worry that the bag will be replaced one way or another. I also called Coach customer service and let them know the issue. They said that they will be contacting the store to tell them not to send bags to Rago Brothers again.
I have never been treated like this way by a company. I know I have given it enough time and have been patient enough.....so it's not like I am being an unreasonable person. It's an expensive bag and I paid $120 for Rago Brother's cleaning service....I should NOT be treated that way. If Rago Brother's did not insure the bag for the real value of the bag, that's their problem....NOT mine.
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