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Businiess name:
Skates on the Bay
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Review by:
citysearch c.
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Review content:
They provided a nightmarish & very un-special experience for newlyweds!! Skates has been a favorite of ours for years & we decided it would be perfect for our first ""married"" dinner out. We made our reservations more than a week ahead of time. We specified that we were newlyweds and we would like a window table. We arrived 45 minutes before our dinner reservation so we could enjoy appetizers & drinks in the bar. When we arrived, the greeter at the front desk congratulated us on our marriage-We reminded him of our desire for a window seat,and let him know we would wait in the bar. As our reservation time approached, we saw a table emptying and assumed it would be made ready for us... But, they sat a family there and so we waited....10 or 15 minutes AFTER our reservation time, we asked about our table and were told we would need to wait ""a little longer"" for a window table (!! what? we had reservations, we had been there already for an hour waiting patiently, we saw them give a window table to a group of people who were not there waiting as long as we had...). We waited 50 minutes for a table! By the time we sat down, the sun had set and the ambiance we had planned for was gone. They completely ruined what was supposed to be a very special occasion for us. One note: a manager was sent over to our bar table about 40 minutes into our extended wait... she started to apologize for the mix-up, and I assumed she would attempt to make us happy-she started to say something about entrees &asked if we had ordered appetizers & my husband responded, ""we have already paid our bar tab"", which strangely made her say, ""oh, you don't want to stay for dinner now?""--that was the end of it. They seated us, & made no price adjustment on our bill, which was what she was implying she was going to do. \r
As reasonable people, we understand that mix-ups happen..but their error was compounded over and over and everytime they had an opportunity to make good, they did not take it.\r
\r
Pros: Usually great! love the ambiance, food, view....
Cons: When it counted most to us- they didn't deliver and they didn't make it right
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