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Businiess name:
Direct Auto Mall
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Review by:
citysearch c.
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Review content:
I had a very small window of time to get a new car and ended up getting the car at the first place i looked... that was my mistake.\r
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The buying processes seemed smooth enough, it took a few hours to test drive and find the car i was interested in but then the financing piece took another 2 to 3 hours to complete. A long day, but that is expected.\r
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On the day i was supposed to pick up my car, they called me to tell me there was a problem and that it wasn't ready. After giving the manager an earful, they called back a few hours later to tell me there was a mistake and that it is ready. It was ready, however i feel they never registered the car and they also did not detail it.\r
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After about a week, i get a call telling me that I didn't take the right steps to get the car insured. I was told that i didn't need to do anything special but now they told me they instructed me to call my insurance. BS\r
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Another week goes by and they tell me now that the i do not have the correct plates on the car... they told me that they tried to register my old plates but they weren't in my name anymore. More BS... so now i had to get new plates.\r
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Another two weeks go by and i still have not received my registration from the dealership. Had to call them again.\r
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They also promised to actual detail my car, but they have made no attempts to make this appointment for me.\r
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On top of all this, i had to tell them that they never refunded my initial deposit ($100) for the car... this is the shady part. I'm sure there are many other customers that they just never refund this deposit to. Becareful of this. Also, coincidentally on the day they did refund my deposit to my Bank/ATM card, the card got hacked into and numerous deductions came out... i can't prove this has anything to do with this dealership, but with everything else that has happened, it wouldn't surprise me.\r
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Just overall, this was a horrible experience. I wish i looked elsewhere because i would have really liked to give my business to someone that knows what they are doing.\r
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My car seems okay but it's still not detailed and i really don't trust these people. Also, when i declined the initial warranty offer, they immediately offered it to me again but $500 less than the first offer. Just be careful of these guys... they do have good prices though. \r
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Pros: Car seems okay so far
Cons: Unorganized Dealership
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