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Businiess name:
Private Network Cable Systems
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Review by:
citysearch c.
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Review content:
I have to add another aggravating experience to the list for Private Network Cable- their installation process of new converters for transition to the digital system is seriously flawed. I made an appointment that required me to take off time from work to meet the technician who was scheduled to appear from 1-5PM. I called into customer service at 3PM and 4:40 PM to find out where my Technician was, and was told they couldnt advise. I asked if there is any feedback, call in from the field, or text message to and from the technician built into the process- and appartently they don't do that. That would be a wise thought in my opinion of what an up to date Company would implement, especially if they are a Technolgy based industry! When the Technician did not show by 5PM, I called to speak with Customer Service and repeatedly (4 calls) got the voicemail system, leaving messages upto their closing time of 6PM. No call back to my voicemails, and in my recent call today, to voice my discontent with Supervisor Ms Cauley, I recieved lots of possible scenarios for a delay of installation and had to request an apology in leui of more excuses. I asked her for consideration of my circumstance (aggravation, delayed tech installation, lack of info and callback from customer service) and suggested compensation to be made to my bill and that was denied! Based from the response, my business is not appreciated and in turn I have no good recommendation for this business. Avoid them and discourage others, because its apparent they are not interested in keeping customers, providing QUALITY service, or problem solving.
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