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Businiess name:
Private Network Cable Systems
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Review by:
citysearch c.
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Review content:
Where do I begin? I have subscribed to directv and high speed internet with this company for a few years. Every year at least twice a year I'm without service for approximately one month - both cable and internet - at different times.\r
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Each time having to deal with customer service has been absolutely horrible. The rep is totally unqualified for her position. If you've ever called this office, they have several options, but only one person manning the telephones. The person manning the telephones does not pick them up, I have held on for as many as 45 minutes with not one word from the customer service rep. Most of the times during my communications with her when she finally did pick up the telephone, she was rude until I lodged a formal complaint.\r
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2009 I had no internet service for most of the month of December and I must note that this is the first year that I was able to to have my bill prorated. In the past I was told I had to write a letter requesting this. Now here we are in 2010 and I had internet service one day this year.\r
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The technician - I'd like to say nice things about him, but he's been to my home three times in December....still the problem is unresolved. He was polite though.\r
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I believe they have one customer service rep and one technician. That is ridiculous for the size of Rochdale!! Why Rochdale contracts to only this company is beyond me. I believe if this company had competition within our complex, they'd function much better. \r
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I tried sticking with this company because it is black owned. But., I can't take it anymore - I need my internet service so I'm changing internet providers. I have no choice with the Directv. I guess they'll continue to hold me hostage.
Cons: customer service worst ever
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