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Businiess name:
Private Network Cable Systems
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Review by:
citysearch c.
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Review content:
had to go through this Private Network Cable Co in Jamaica Queens to get DirectV. For the last few weeks I had 3% of connection.I have been calling these people every week because I keep getting searching for satellite on my TV screens. This 2008 Christmas and the day after and also running into Saturday I have no connection at all. The Tech came to my apt. on 12/26/2008 and went on the roof to tell me that it's an outside problem that they have to fix. I am tired of watching Dvd's all day and calling these people. I pay them $15 a month and pay DirectV $121 a month for this terrible connection. Rochdale Village what were you thinking when you decided to have an contract with them? I see why people have their own personal satellite dish on their terrace. Come to find out that someone in the building was going on the roof and illegally stealing service. The last Tech cut the wire and I haven't had a problem since. The manager she won't even come to the phone when I ask about getting credit for not having any service! DirecTV credit me $42 and is giving me $5 off for the next 3 months in which was good.Then the Private Cable Network sent me a bill in January for $13. They only took off $2 after I had 3 weeks lost of connection. I finally contacted the Attorney General Office in Albany because this was terrible. But I still sent a check out to them for $13 and a check to DirecTV for $114. Then when I received my bill for February they had the nerves to act like I didn't send them my $13 check and said that I owe $57. $13 for January, $29.95 a late fee charge and $15 for February. I have been sending my checks to Private Network for over two years and this is the first time that they didn't receive my check? Why because I was calling, sending letters and got the Attoney General involved and my check mysteriously grew legs and got lost somewhere. But DirecTV received $114 but Private Network didn't get $13? What is wrong with this picture?
Pros: Technicians
Cons: Some of customer service reps,managers and supervisors(they never repond to my letters
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