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Businiess name:
Marietta Eye Clinic Pa
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Review by:
citysearch c.
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Review content:
If I could, I would give MEC zero stars! My 9 month old daughter was referred here because of a clogged eye duct. When I called to make an appointment they couldn't fit me in for a month. That's fine...I understand doctors offices are busy. My appointment was at 930am, early enough so I could make it home in time for my daughters morning nap. I even got there early - unheard of now that I have a baby! I waited to be called back to a room for 90 minutes. The reason for the wait was there were too many people coming in for post-op check ups. NOT MY PROBLEM! I made my appoinment a month ago. Once I was put in a room to see a doctor I waited another HOUR until anyone came in to see us. Waiting for 2.5 hours with an infant is not fun. And it was now past her nap time. I was irate. The doctor came in to tell me the tear duct was clogged (DUH!) and that I needed to schedule a procedure to fix it. Waited that long for 3 minutes with the doctor who told me everything I already knew.\r
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A few weeks later I finally called to schedule the procedure. I left a voicemail for Gloria who took 5 days to get back to me. She wouldn't schedule the procedure without talking to Dr. Ho and said she would call me back the next day. 4 days later I called Gloria again. She actually answered her phone and said - oh, let me call you right back. I have to clarify something. Still waiting to hear back from her.\r
The lack of good customer service is so annoying and frustrating. I'm so tired of waiting around for this business. I sincerely hope they don't treat all their patients this way. I've already called a new eye group (Thomas Eye Group) and they are seeing me tomorrow! I would NEVER recommend Marietta Eye Clinic to anyone...ever.
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