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Businiess name:
Beds N Biscuits
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Review by:
citysearch c.
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Review content:
EXTREMELY UNSAFE & TERRIBLE CUSTOMER SERVICE\r
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My husband and I had boarded our dog at Beds n Biscuits on multiple occasions. When we added our second dog to our family we continued boarding there. When inquiring on how they board family pets, we learned that they board them together unless the owners request separate kennels. We made it clear on multiple visits that our dogs sleep separate for safety reasons due to their drastic size difference. \r
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Unfortunately, they did not board our dogs separately and one of our dogs bit the other and our sweet dog bled to death overnight while no one was there. To make matters worse we received multiple different stories on when they were last checked on them and how they were found, and I received no call from the owner about the incident. \r
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After speaking with several respected vets and animal professional, they were all appalled at their conduct and expressed the importance of keeping animals separated while no supervision is provided. They explained that sibling animals that have gotten along for years can get into fights, especially in a new, possibly stressful environments, and these fights can get very dangerous when the dogs differ in size.\r
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To make matters worse when I went to pick up my other dog they acted as if nothing happened and it wasn't until I told them I need to speak with them about it that the incident was discussed. The manager said that there were not notes to keep them separate, and I told him that they must not keep thorough records, and if anything they could have called us to check on it, or simply err on the side of caution and keep the dogs separate due to their size difference. ( I think they were overbooked for the holiday and just stuck them together.) I calmly expressed that I was concerned with their policies and that I only wanted them to reevaluate them based on the information I received from vet professionals. The manager looked at me as if I was complaining that they fed my dog the wrong biscuit. When we asked if they had a write up or incident report they had nothing (another example of poor communication and poor record keeping). I also told them I was upset that I heard nothing from the owner on an incident like this. \r
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The owner finally called me and apologized for not calling, but when speaking to him I found out that they not only had boarded our pets together on past occasions (against our request), but also had them playing together (even though they tout that they have like size dogs play together). After expressing all of my concerns and plea for them to reevaluate how they board animals, I got chocked up and he acted huffy and almost put out that I was getting upset about my poor dog. He also brought up that he paid for the cremation of our dog (which I found out from the vet he was transported to) almost as if he did me a favor. Needless to say I would not recommend this place to ANY pet owner.
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