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Businiess name:
Shelby Lynns Cake Shoppe
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Review by:
citysearch c.
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Review content:
I have nothing good to say about Shelby Lynn's. To start with they called us at 9am the day of our wedding, also the time my groom's cake was suppose to be ready for pickup, to let us know they had lost the photo my cake was suppose to be made from. After re-sending the photo I called them back to make sure they had received it and to see if they could deliver the cake to our venue two miles down the road from their shop because they had lost the photo and my cake wouldnt be ready till noon. They had received the photo but refused to deliver the cake. Hope this would be the last issue we had with them but it wasn't. Upon cutting into the cake at our reception later that day we found out they it wasnt made correctly either. It was suppose to be filled with chocolate ganache. We are still unsure of what the actual filling was. Some of it was creamy and white and they other was dry and light brown, almost like brown sugar. Needless to say the cake tasted horrible and we had to throw it away. We could not have our guests eating it. Also the design was not oriented correctly. After we returned from our honeymoon a week later we called Shely Lynn's to try to resolve the matter. Jennifer, the owner, wasnt available and we left a message for her to return our call. A couple days later and a few more phone calls I finally got to talk to her personally. Jennifer pretty much called me a liar, that she had made the chocolate ganache and filled the cake herself that morning. She also wanted us to bring in a slice of the cake so she could verify what I was telling her. Who saves something like this to take back to the shop where you bought it? She refused to believe what I was telling her. I asked her for a refund and she wouldn't give me one. So in the end Jennifer and Shelby Lynn's refused to stand behind their product. She would only offer me an in store credit because they have a ""no refund"" policy!! So much for customer service. Hope if anyone else tries them, they have a better experience that I did.\r
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Wesley Jones\r
Springdale, AR
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