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Businiess name:
Abodian
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Review by:
citysearch c.
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Review content:
We saw Abodian's ad in Pacific (the Seattle Times Sunday supplement) then looked at their website. It seemed like the perfect solution for some cabinets and other things we needed for our remodel.
So we sent them an e-mail. No response. Then we called and got a recording so left a voice mail. No response. We tried both e-mail and voice mail again. No response. We didn't want to give up on such a great idea so got their physical address from Google and went down to see if they actually existed. They did so we walked in.
We ended up meeting Jeff Bowby, the owner, who showed us around. We told him we'd e-mailed and left voice mails, and he asked everybody if they remembered getting an e-mail or voice mail from us and everyone said ""No."" Okaaaay. He showed us around (the production line wasn't working right then) and we made an appointment with Jeff for several weeks later, which was the earliest he could fit us in.
We went down there on the appointed date. The production facility was making cabinets so we got to see that they actually do that. Then we went into the office to talk about the details of what we wanted, including wood, finish, style, hardware, etc. It was a disorganized mess (the showroom wasn't done yet), but we persevered and finally picked everything out. Jeff said he'd have an estimate to us in 10-14 days. It seemed like a long time for what was a fairly simple job, but we were anxious to make this work so said okay.
We waited the 14 days. No estimate. So we called Jeff. He promised that he'd get the quote to us that day. That was at least 4 months ago and we never did hear back!
We decided not to contact Abodian again given their track record of never having responded to anything. We ended up wasting about 3 months trying to make it work, but we should have known better when they didn't answer the first e-mail and voice mail. We never imagined that they'd drop the ball at every opportunity but they did.
Also wanted to note that Abodian's June comment about having made improvements in their customer service came at the same time the owner of the company was being totally non-responsive with us so take that for what it's worth.
It's a shame that Abodian has such a great concept but such terrible execution. You must have to be a designer or hit them at just the right time.
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