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Businiess name:
Crate & Barrel
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Review by:
citysearch c.
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Review content:
I ordered 3 custom furniture pieces (their furniture and I picked the fabric). My sales associate Sonja went so above and beyond. Not only was she knowledgeable about everything regarding custom orders but her follow up is amazing. After the manufacturer messed up the original fabric that I purchased in an LA Fabric store, Sonja went to the store on her day off to ensure that the fabric the manufacturer now had to purchase in order to complete my custom job was from the same dye lot and would perfectly match. She kept me updated along the way and ensured that manufacturer worked along w/ Crate & Barrel to ensure I was taken care of for the significant inconveniences I experienced. The management team at C & B did their best as well to have someone check my pieces at the warehouse to ensure they?d arrive perfectly. I would definitely purchase from them again even though I?m sure my order had more freakish problems at the manufacturer than normal. (The staff even confirmed this).
Pros: Truly amazing customer service from Sonja and the Assistant Manager
Cons: The furniture manufacturer messed up my order - but C&B had it fixed perfectly
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