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Businiess name:
Rock Bottom Restaurant & Brew
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Review by:
citysearch c.
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Review content:
I loved going here. The food is good and the staff is friendly...except the last time we were there. We stopped on a very busy evening and was told there would be a 10 minute wait. We got one of those markers with a light and vibrator to summon us when out table was ready. 30 minutes went by and still no table. 45 minutes and I finally needed to talk to someone since i was noticing others being seated ahead of us. The waitress said that we would be seated soon. another 15 minutes went by and still nothing. I went to the counter again and asked to see the manager. The manager told me they were busy and that I would be seated soon. I looked down in the waiting list and noticed my name was not on the page they were working from. I asked to check what my status was on the list. She stated look, you are right here. I tld her, that was not my name. She looked again under 2 pages and there I was, the only name on the page not highlighted as being served. She began to apologize and quickly found us a table. I asked how this could have occurred since I was in to check on my seat at lease 3 different occasions...she then went off stating that she did everything to get me this table and that i should be grateful and walked away. We went on to have a great meal. No sorry, come again, we'll take a few dollars off your bill...nothing. The following Monday I called HQ because I wanted to tell the company about my situation and how much we enjoyed the meal. I was basically told that this restaurant was very busy and mistakes happen and have a good day (click). I now know where the name ""Rock Bottom"" comes from...their customers opinions are...well you finish the sentence. Sorry, never again.
Pros: Good food and brewery
Cons: Lack of customer care.
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