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Businiess name:
Brennan's Bridal Prom Tuxedos
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Review by:
citysearch c.
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Review content:
This store is full of employees that are not only incompetent, but they clearly are not concerned about customer service at all. First, I ordered my bridesmaid shoes from them, which finally showed up 2 months late, then after they told me the shoe dying service was free they charged me $28 per pair. Next, my shoes were ordered from them. After they were a little late, I started calling once a week to inquire. Every time their phone was either disconnected, no one answered and all voicemail boxes were full, or someone would take my name and number and say they would call me back, which NEVER actually happened. The few times I did speak with someone they would tell me that they had called the manufacturer and the shoes would be there next week....I was told this every week for 2 months. Finally, we went in the store and had them call and put it on speaker phone. It was obvious they had never spoken with the company and was told they had signed for the shoes 6 weeks ago and couldn't get another pair. I had to go buy shoes elsewhere. The biggest problem I had was with bridesmaid dresses. They never showed up, and after months of going to the store (since that is the only way to talk to anyone) I discovered that there was an issue between Brennan's and the manufacturer (I'm assuming not paying their bill) and the dresses had been sitting in the warehouse for 3 months but they would not ship them until the problem was resolved. The owners of Brennan's Bridal made no effort to resolve the problem and have my dresses shipped, so I was forced to go online at J Crew and have 4 new dresses overnighted to me. Don't be drawn in by the low prices. Low prices don't mean much when they don't ever deliver the goods that they promise. The most upsetting part is that if we had not gone out of our way to visit the store every day and stay on their case they never would have told us the dresses weren't coming. It's the worst run business I have ever seen.
Pros: None.
Cons: Horrible customer service, deceitful, don't deliver merchandise.
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