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Businiess name:
RepairClinic.com
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Review by:
citysearch c.
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Review content:
Repairclinic isn't a company I'll ever do business with again. They sent me an ice maker of over a hundred bucks. When I opened it to install, the directions had been damaged and there were parts missing. After holding forever to talk to a rude customer service lady she unapologetically told me to contact them via a web request form as there were no engineers available to assist me. After further discussion, she agreed that she'd send me the missing parts and that I should log an online request for help as she didn't have any instruction sheets she could send out. There was absolutely to commitment to quality or solving my problem, I got a sense she was late for something or at least didn?t like talking to customers. When I asked to return the incomplete and damaged product she pointed out that I was over my 30 day return policy and that she couldn?t help me. When I said I really didn?t want to ice maker anymore, she mockingly offered to cancel sending out the spare parts since I clearly didn?t want them.\r
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This is not a company I would associate with competence. The only silver lining for me is that with this kind of service, I?m sure they won?t be in business long.
Pros: They'll probably go out of business soon do to their lack of customer service
Cons: missing parts, illegible manuals, rude customer service reps, long hold times
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