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Businiess name:
Gennaro's Plumbing
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Review by:
citysearch c.
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Review content:
REVOKE FRANK GENNARO'S LICENCE!!!\r
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Used this company through my home warranty. This was THE WORST plumbing company I have ever used. \r
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They came to fix a shower valve and diverter. Upon FRANK inspecting the shower, he told me that he had a matching diverter at his office and that he would ""be right back"". He never came back. I called and spoke to PATRICIA who said she would check with him and call me back. Never heard from her again until I called her 2 days later. \r
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PATRICIA was extremely rude and worst of all, promised me a call back - but didn't call. After a week of dealing with this awful ""company"" and getting no answers, I called my home warranty company. The home warranty company told me that Frank called them and said it was ""faulty installation"", therefore it would not be covered. \r
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First of all, the shower has been working for five years - how could that be a faulty install? \r
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I ended up ordering replacement parts from the manufacturer. I called PATRICIA and asked her if they would install these when they came in. She assured me ""yes, we would be happy to"". Then the parts come in, I call Patricia, and she tells me ""she'll check and she will call me back by 5 PM"". NO CALL. Then I called her again and asked her if they were going to do the job - she lost it. She was extremely rude, yelled at me, called me names. \r
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Here's the funny part: I got a new plumber to come out from the home warranty company. He replaced it in less than 30 minutes on his first visit and it works perfectly. \r
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AVOID THIS COMPANY AT ALL COSTS - THEY ARE AWFUL, THEY ARE RUDE, FRANK GENNARO SHOULD NOT HAVE A LICENCE, AND PAT SHOULD BE FIRED!!!
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