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Businiess name:
Beads By Elisa Ilana
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Review by:
citysearch c.
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Review content:
I purchased 4 Pandora charms as a Mother's Day gift. My sister purchased the same ones as well without me knowing so I needed to return them. I called customer support to get help processing the return. She told me that their return policy is 3 DAYS after the shipment is received...3 WHOLE DAYS. I have had the UNOPENED package for longer than 3 days (which I would imagine is pretty customary when you are buying a gift for someone), so I am not able to return them. Not only is this return date INSANELY inadequate but there was no mention of this on the checkout screen (which customer support verified for me). She said its on another part of their website -- apparently we, as customers, are supposed to search the deep dark corners of their website for this information instead of putting it right on their checkout screen...to logical I suppose.
Buyer beware! I will never buy form them again and don't recommend anyone does either...there are plenty of reputable and responsible companies out there who should get our business.
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