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Businiess name:
Carolina Outdoor Power Product
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Review by:
citysearch c.
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Review content:
I was very unhappy with the service I received recently from this location. My product's manufacturer referred me to this location for a warranty repair. When I called this location to inquire about taking my product in, the rep told me my problem probably wouldn't be covered under warranty. I tried to explain that technical support had told me my issue was covered under warranty but the rep didn't want to hear it but did ask that I bring my product in.\r
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When I arrived, he took one look at my product and assured me it wouldn't be covered under warranty. And estimated the cost to repair at $59.50 per hour plus parts. I tried again to explain what the tech told me about the warranty but he wouldn't hear it. I left my product there.\r
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I got a call 30 minutes later saying the manufacturer had denied my warranty because of an issue this location had found. I again told them about what tech support had told me but they held firm. $59.50/hr plus parts.\r
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I called the manufacturer again and was told again my problem should be covered under warranty. When I told them about this location the rep said ""if the location finds another problem with the unit that isn't covered under warranty, then your warranty won't cover the problem"". So then I got it. The location found a problem with my unit so that my warranty would be voided. \r
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I was very dissatisfied with my experience here. Instead of trying to help me get my unit fixed, they did nothing but try to get me to pay $59.50/hour plus parts. They never once said anything helpful. Everything they said was geared towards making me pay for the repair.\r
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I now have to take my unit to another center 45 minutes away to get my repair done.
Pros: Good Location. Was helped quickly.
Cons: Reps weren't helpful. Did not try to fix my problem.
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