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Businiess name:
Traffic Jam & Snug Restaurant
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Review by:
citysearch c.
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Review content:
I usually like this restaurant. Our last meal there and the correspondence with management after the meal make me question this place.\r
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My fiance really hates mushrooms. The waiter was certain they were not in the spinach lasagna. Once she starting eating her meal she found several large chunks of mushrooms. The waiter said they were not mushrooms but most likely burnt pasta. Without a doubt they were mushrooms.\r
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I ordered the $14 meatloaf. It came with peas and sweet potato fries. The entire plate was microwaved. It looked awful. I asked the waiter to swap the sides for some soup. He said sweet potato fries sometimes look like that. It was an expensive TV dinner!\r
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An email to the restaurant detailing the experience got a response. The management said the mushrooms were a new addition and they didn't inform the entire staff. She said the peas and meatloaf are ALWAYS microwaved. It was a rather weak response. She didn't seem at all considered with making sure our business returned.\r
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Eat here if you want an overpriced microwave meal! I hope this experience isn't an indication that Traffic Jam & Snug is going downhill.
Pros: In Detroit's Midtown
Cons: Microwaved meals, staff not educated on menu, poor customer service
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