Traffic Jam & Snug Restaurant

On Saturday Dec. 1, 2012 my husband and I wanted to try the restaurant. It was 3:30pm in the afternoon and the place was steady but not busy. We were greeted at the door and walked through the "cute" restaurant past lots of empty tables to a back banquet room that was empty, sterile( no decoration not even a picture) and cold. We were seated at a 4 top table. We were told that the section was just opened and others would be seated soon. We ordered two house chardonnays and the chicken spinach egg eggrolls. We never saw our server again until we complained to another server that we needed to see him because the egg rolls were ice cold and frozen on the inside. The server showed up said I am sorry took it off the bill and brough the check. We got more service from the server from the next table over who kept saying she was sorry and could she get us anything else. We ever saw a manager or our server again. The other server took up the check. I don't know why we would receive such awful service and there is no excuse for the food quality on a restuarant that is charging the prices this one does. The experience cost us $13.00 for two wines and bad expereince. Don't waste your money or time. more

I was told this was a great place to eat. I went with some friends and it was just ok. Our service was horrible, the waiter forgot our appetizer plates, no silverware, only came once to refill drinks, got our order wrong. Besides that the food was just alright, nothing spectacular. Good atmosphere - love the decor! more

Lots of things about Detroit make me happy to live here: John King Bookstore, The Heidelberg Project, The Conservatory on Belle Isle, The Pistons, Dally in the Alley, The Sphinx Foundation, Eastern Market, The Detroit Institute of Arts. Another Detroit institution that I celebrate with my patronage as often as possible is Traffic Jam and Snug. How can a place with its own bakery, brewery and dairy be anything but magnificent? Its food is fresh and bountiful (meals begin with homemade bread du jour--often unusual, always delicious); its service is gracious, neither obsequious nor neglectful; its eclecticism is authentic; its location in the heart of midtown is ideal. Traffic Jam never fails to surprise and delight. more