Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Cassill Motors
|
|
Review by:
citysearch c.
|
|
Review content:
I cannot begin to express how angry and disappointed I am with the lack of professionalism at Cassill Motors.
On Thursday, May12th my wife and I test drove a 2005 Saturn Vue. The following day, Friday, May 13th, we completed the finance application. As of Saturday, May 21st and through the entire process, the follow-up had been less than impressive. We were rarely contacted and I even had to contact someone else to get the ball rolling. To top it off, not one person bothered to email, call, send smoke signals or anything to tell us that the Saturn we started the original deal on was SOLD from under us. I had to call and speak with the Finance Manager to get this information.
In conclusion, I value customer service. I was a Realtor in Iowa and NEVER allowed my clients to go without proper follow-up and constant communication. All we asked was to be kept abreast of what was going on, only to be told the very vehicle we wanted was SOLD "... the other day".
I'm sure those reading would feel just as angry as we do. We put our trust in Cassill Motors and was let down. Disappointment cannot express how we are feeling at the moment.
RESPONSE FROM Cassill Motors:
I am truly sorry to hear that we disappointed you. As was expressed in the emails and phone messages we have left, we would really like the opportunity to make this right. I would like to again encourage you to call Jay Cassill on his cell# 319-573-6455. There are lessons here for both of us and I assure you that the communication issue you suggested has been addressed within our staff.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|