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Businiess name:
Mount Everest Ski & Snowboard Shop
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Review by:
citysearch c.
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Review content:
My family and I have been shopping our entire ski life at Mt Everest. I remember renting my first pair of seasonal equipment 20 years ago. I have referred almost every ski enthusiast I can possibly think of to this store.
On my recent visit, my friend needed new boots. As we were looking around, my friend was curious as to how much they were selling his newly bought skis. As we asked a passing employee, he shortly replied “we don’t carry them”. We asked if they carried a specific brand name boot, and he continued with his short reply of “we don’t carry them”. As we were looking at the showcase of boots, he abruptly shouted “you will not find anything by just looking at them.” I was very surprised and taken back by his remark and requested if we can have somebody else assist us. He smirkingly remarked that he is the master boot fitter so he would be the person to talk to. I asked for a manager and he mentioned that he was a manager. I asked for his manager and he told me to ask for him at the front of the store. A manager came by and was no assistance. His response for the employee’s action was that he was busy and asked if we would apologize to one another. I was hoping that the owner of the store would have come down as he has many time before assisted my family with make our purchases. I left the store in complete disappointment and shock.
I have never in my life experienced such a rude and unprofessional level of customer service. And would have never imagined it to be at this store.
Unfortunately because of this incident, I will not shop at Mt Everest again, and will alert all of my referrals.
Pros: Used to be the ""family ski shop""
Cons: Appalling customer service
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