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Businiess name:
Upstate Neurology Consultants
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Review by:
citysearch c.
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Review content:
Took almost 3 weeks to get results of tests screening for very serious illness. Lab had results back in 72 hours, Dr office sat on them. Phone calls to no avail, had to make personal visit to office and get quit firm to get reults. Staff rude, concerned far more about their own procedures than patient satisfaction. No staff understanding that patients being tested for very serious illnesses are worried tense and would like prompt replies to queations about lab work.
Doctor Calder is excellent, good communicator, efficient, concerned. His office policies make it quite an ordeal to use his services.
Pros: excellent doctor
Cons: arrogant front office staff, unconcerned with patient fears and needs
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