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Businiess name:
Handyman Matters Inc
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Review by:
citysearch c.
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Review content:
I located your business in the Good Service Guide. I called and spoke with Teresa regarding an appointment to get an estimate; remodel living room; new walls; install recess lights and dual pane windows.
Teresa was very pleasant; she said she would send Michael; I had a great feeling about your company and was looking forward to our meeting.
She scheduled the appointment for 1:00, Jan. 15, 2011; which was approximately two weeks after my call. I thought I would receive an appointment confirmation call at least one week/days before the appointment.
I DID NOT hear from your company at all; the day of the appointment I called twice and left messages to find out why the contractor was late. No one called me back!
Teresa called me the following Mon. Jan. 17, 2011 and left a message saying "she forgot to tell Michael about the appointment"!
This was VERY poor customer service and a waste of my time; I had previously planned to go out of town for the holiday weekend. I was very upset; and had to calm down before contacting your company regarding this situation.
Unhappy Potential Customer
RESPONSE FROM Handyman Matters:
this happened exactly as Etta explains. I typically don't schedule work or estimates on the weekends. I was hopeful that the 2 week lead time would not be a problem.
I put Etta's information off to the side to "make sure" it would not be a problem and then I made it a problem by forgetting.
I am sorry!
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