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Review content:
I have never visited Domani Studio because I have been calling for over a month and no one answers the phone or returns calls. I finally got a return call after leaving a somewhat rude message but then was told they'd check on something with the owner and call back but once again, did not. When I sent an e-mail complaining, I got immediate responses (that were extremely unprofessional) that I will paste below - I hope they go out of business. The responeses are unprofessional and poorly written, not the way I would allow one of my employees (or in this case, I believe it is the owner) to send ""work e-mails"".\r
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ME: Comments: I have been trying to get in contact with someone at your studio for several weeks. Everytime I call I receive a voice message saying the line is busy, but I find it hard to believe that the line is always busy. Pleasecontact me as soon as possible to schedule an appointment; I have a gift certificate that expires September 9th. Thank you\r
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DOMANI: What type of service do you need? We are booked up till October on spa services, we have hair appointments open. \r
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ME: My gift certified for a mani/pedi expires Septmember 9th. After MANY messages and dozens of calls, I finally spoke to Heather yesterday who assured me that either she, or the owner, would call me back before close of business yesterday but, as usual I heard nothing. I am amazed at the lack of customer service for a so-called ""salon""...I wish I had seen the dozens of negative reviews you have online before purchasing this gift certificate.\r
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I suppose I am out the money I spent on this certificate since you clearly will not accomodate scheduling me before September 9th but I will certainly be sure to make sure no one I know gives your salon business.\r
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DOMANI: get a refund for your voucher please. We will not schedule you. There are dozens of good reviews. We sold over 1,400 vouchers, no salon can handle that, The jerks of the world just don't understand. Don;t buy half off coupons and schedule at the last minute.\r
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ME: I am in the proces of trying to get a refund. If you cannot handle the business that it brings in, you should do less promotions, not one for CBS Local Deals, one for Groupon, one for Livingsocial, etc. I did not wait until the last minute but as I have stated time and time again, NO ONE ANSWERS THE PHONE OR RETURNS PHONE CALLS.\r
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It is amazing to me that this would be your response whereas a good business would say ""I'm sorry for the inconvenience, this is the situation, how can we fix it?"". I would also like to thank you sincerely for providing me with this incredibly rude and innapropriate ""business"" e-mail that I will be posted to the Internet as well. I sure hope your owner is aware that you respond to customers in this manner because if I were him or her, I would certainly fire you for this behavior.\r
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Good luck and I hope that someday you learn that your ""salon"" should be about your customers, not about how to schedule as many appointments as possible with no regard for the way you treat people.\r
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DOMANI: you have provoked us repeatedly with your snarky comments. what kind of response did you expect. we are not going to put up with abuse. why would we want you to come in for services when you have done nothing but attack us. Every salon out there has plenty of negative reviews on the web most people tell me they don'y believe them, because you just can't please everyone.\r
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