Domani Studio

I would NOT recommend Domani and am kinda upset that Groupon and Living Social continues to allow them to advertise these so called deals and then you can never get an appt, there are always excuses. I know exactly how Abbabba feels, as her experience mirrors mine. Why are you allowed to sell 1500 deals when you know you can only provide service to 350? My issues were that they would call and CANCEL my appt at the last minute claiming that the estitician didn't show up or quit her job or one excuse after another. I think they were cancelling those with groupons appts to make room for customers who were willing to pay full price. I could never get them to answer the phone and told the owner I would never be back. Kinda annoyed to see they are still pulling the same scams two years later. People need to take a moment and investigate these places offering deals, because if you never get to use them or the business never answers the phone, its not much of a deal. more

I have been a customer at Domani and have never had any issues. I also have referred many of my co-workers to Victoria. The staff is friendly and my color always looks great. It's unfortunate the complaints that are posted below. I am amazed at what people have stated and find it very hard to believe. I will continue going to Victoria as I have been for six years. more

This salon is run by a con artist!! They sell ""coupons"" on living social and groupon and then they do not accept the coupons. I have already warned both sites about this. Not sure if anything is being done. \r The manager is extremely rude and lies to customers that there are sewage problems or that their ""ONE"" pedicure chair is broken, then does not even seemed phased when she gets caught in the lie. I have never had such an awful experience with any facility. Unbelievable. \r Do NOT BUY THEIR SO CALLED ""DEALS"" more

Amazing wax service! Victoria was amazing with my brazilian wax. She took her time and was so thorough and it was quite painless. She was very sweet and really did a wonderful job. more

I went to this salon yesterday. I called at the last minute, and they got me in right away. I had a highlight and cut. They were pretty busy, but they worked me in between customers. My hair looks very good. I was expecting the price to be high, but was surprised when I paid at the counter. I can come here and get my hair done more often at that price. more

I like this Salon. I have been going there since the winter. Victoria has always done a GREAT job with my hair, she is fast and very professional. No complaints there. I have used other salons in the area for color and haircut and Domani has the best prices. Everyone is friendly, the owner is always therea and she is a nice lady.\r \r However I do agree that they need to improve on their customer service. It's almost impossible to get a hold of them over the phone and they never return calls. They do give me courtesy reminder calls though. more

I love this place, everything from the amazingly friendly people that work here, to the location, it's just a great salon all round. The stylists here are always great and listen to what I'm looking for before they even begin working on me. more

I hated the thought of changing salons, but my stylist just wasn't giving me what I wanted anymore. I tried Domani and I must say I am happy with my hair again. The salon is pretty and clean. The people are great. The service is very good. more

I went to Domani on Saturday. My first visit. I will be going back. My hair color looks great. The service was very good. Friendly employees. more

I recently went to domani. I loved my services.The staff are all so nice and attentive. Joanna gives a very good massage. Victoria gave me the best haircut I have had in years. I really liked this salon. I called last minute they were able to fit me right in. more

I have never visited Domani Studio because I have been calling for over a month and no one answers the phone or returns calls. I finally got a return call after leaving a somewhat rude message but then was told they'd check on something with the owner and call back but once again, did not. When I sent an e-mail complaining, I got immediate responses (that were extremely unprofessional) that I will paste below - I hope they go out of business. The responeses are unprofessional and poorly written, not the way I would allow one of my employees (or in this case, I believe it is the owner) to send ""work e-mails"".\r \r ME: Comments: I have been trying to get in contact with someone at your studio for several weeks. Everytime I call I receive a voice message saying the line is busy, but I find it hard to believe that the line is always busy. Pleasecontact me as soon as possible to schedule an appointment; I have a gift certificate that expires September 9th. Thank you\r \r DOMANI: What type of service do you need? We are booked up till October on spa services, we have hair appointments open. \r \r ME: My gift certified for a mani/pedi expires Septmember 9th. After MANY messages and dozens of calls, I finally spoke to Heather yesterday who assured me that either she, or the owner, would call me back before close of business yesterday but, as usual I heard nothing. I am amazed at the lack of customer service for a so-called ""salon""...I wish I had seen the dozens of negative reviews you have online before purchasing this gift certificate.\r \r I suppose I am out the money I spent on this certificate since you clearly will not accomodate scheduling me before September 9th but I will certainly be sure to make sure no one I know gives your salon business.\r \r DOMANI: get a refund for your voucher please. We will not schedule you. There are dozens of good reviews. We sold over 1,400 vouchers, no salon can handle that, The jerks of the world just don't understand. Don;t buy half off coupons and schedule at the last minute.\r \r ME: I am in the proces of trying to get a refund. If you cannot handle the business that it brings in, you should do less promotions, not one for CBS Local Deals, one for Groupon, one for Livingsocial, etc. I did not wait until the last minute but as I have stated time and time again, NO ONE ANSWERS THE PHONE OR RETURNS PHONE CALLS.\r \r It is amazing to me that this would be your response whereas a good business would say ""I'm sorry for the inconvenience, this is the situation, how can we fix it?"". I would also like to thank you sincerely for providing me with this incredibly rude and innapropriate ""business"" e-mail that I will be posted to the Internet as well. I sure hope your owner is aware that you respond to customers in this manner because if I were him or her, I would certainly fire you for this behavior.\r \r Good luck and I hope that someday you learn that your ""salon"" should be about your customers, not about how to schedule as many appointments as possible with no regard for the way you treat people.\r \r DOMANI: you have provoked us repeatedly with your snarky comments. what kind of response did you expect. we are not going to put up with abuse. why would we want you to come in for services when you have done nothing but attack us. Every salon out there has plenty of negative reviews on the web most people tell me they don'y believe them, because you just can't please everyone.\r more

My husband bought me a day of beauty here. The staff are friendly, professional and very helpful. I felt very pampered and relaxed. They served me a mango margharita in a pretty glass. I was in for a complete spa day. All of my services, manicure,pedicure,massage were amazing. more

I came in while I was visiting my sister and she and I were looking to get pedicures and this was, hands down, the best pedi I ever had. My sister recommended this place, she's been coming here for ages and has raved about it in the past. So glad I got the opportunity to get some girl time in and have a killer pedicure, too! more

The people could not be nicer, very professional. They squeezed me in at the spur of the moment. I found them online. All of their services are great. I am especially happy with my hair color. I call last minute and some how they work me in. I might have to wait a little but they get me in. more

Also Beauty Solutions, this place is the worst. I purchased an internet deal for laser hair removal and when I called to ask for more info the woman who answered my call was informed and polite. However, as I tried to schedule appointments I called multiple times before anyone answered the phone and have had more appointments canceled (on their end) then kept. The people are very unprofessional and trying to do busniss with this place is impossible if you can't get ahold of them. I wish I had canceled this deal before starting to use it. more

I have an experience similar to Scoobee. I purchased a groupon for 3 velashape treatments and it took a week and a half of repeated phone calls and messages that no one returned. Total red flag. Finally, someone picked up the phone. I could hear in the background a customer yelling at the owner. It was so nasty, I actually felt bad for the owner. The customer was yelling about a manicure she received. I wish they would have pressed mute but instead I heard the whole fight. That was my second red flag. When I arrived, the girl at the counter gave me a cordless phone to go into the hallway and talk to the owner. The owner said she had an 'emergency' and had to leave. She also said she couldn't do my treatment because the machine needed service. I asked why she didn't call and she said she lost my info (total B.S.). I wasted my time and gas going there. After fighting to get an appointment in the first place, I was pretty mad. At this point red flags are flying all over the place. Anyway, I was told I'd get a call to reschedule and that they'd upgrade me, but that call never came. I tried once again to call the studio and again, no answer, at least 6 times. I called groupon and got a refund. This place is a joke. No stars but it looks like I'm forced to give at least one. more

I had been look to try the Brazilian blow out and I found Domani Studio on Groupon. I bought the Groupon for the Blow Out and Pedicure. I am so in love with my hair. With crazy Maryland humidity I can now wear my hair straight with with no worries. The nail girl was very friendly and took her time with my feet and they look get! I was able to get in when I needed to and can't say enough nice things about the whole staff! more

I felt very welcomed and pampered. The staff are great. Great service too. I will be returning, my hair looks great. I also tried a pedicure it was good, and the express facial was wonderful!! more

Great staff, very friendly, I felt very pampered. They offer almost everything from A-Z . I was referred by a friend. I will be a repeat customer. more

I have beeen going to this place for 4 years. The place is beautiful, and the staff could not be any nicer. They offer top of the line products and all of their services are great! I refer all my fanily and friends here. Victoria and Shaun are great! more