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Review content:
I would never, ever recommend Automotive Impressions to anyone! I've gone to them before, and I always thought they were good, but now I'm completely second guessing myself. I don't want to be mean, because I know it's a family-owned company, and people need to work and make a living, but they did me wrong!
Initially, I took my truck to them for repairs, the front had been smashed in from an accident. I saw my son take the key and the key fob into the shop to hand over to them. I wasn't in a bind, I had another vehicle to drive, it wasn't like I needed my truck back right away, so I wasn't pestering them to rush the repair job. So I was honestly surprised with the turnaround time.
When I picked up the truck, to be honest, I didn't really take as good of a look at it as I should have. It was hot, I was tired and just wanted to get home. They gave me the key and I thought "where's the key fob?" but then figured it must be in the car already so I didn't ask about it. When I got home, I realized that I didn't have the key fob, so I called them and asked if it was there. They told me they didn't have it and that we hadn't brought it in. But, I was pretty sure that I remembered seeing my son take it inside to them when we had dropped it off, but they got me thinking that maybe I didn't remember it right, which definitely could have been possible. I bought a replacement fob and it was not cheap! Not too long after that, they ended up finding my key fob in their yard where they park the cars they're not working on, it was just laying in the dirt. They didn't even apologize for their mistake and misplacing it! In the dirt! But that wasn't even the big part of this disaster!
I was driving my truck at night, and that's when I noticed the headlights were messed up. One light was shining up to the moon and the other one was shining out to the side! That's not right! So they didn't adjust my headlights for me when they were finished with the repairs. I thought, "that's okay, I'll just give Jerry a call and he'll take care of it for me." At that time, I was a little upset though, because that's a total safety hazard, I mean I could have caused an accident! When I got home, I finally saw the horrible job they had done on my truck. The grill wasn't straight, the fender didn't line up and the lights were loose. I was shocked! A panel was glued down, instead of replacing it, and it didn't even lay right and the wind probably would have taken it right off! My son looked at it and told me that he would have been fired if he had done work like that! I grew up with a mechanic, so I knew it was wrong.
Jerry and the adjuster came out to my work to look at my truck. They tried to tell me that the lights were loose from the road, what?! They had nothing else to say about anything! I was so disappointed. I had so much faith in that company, I really gave the benefit of the doubt, but it was a rotten, rotten experience. Jerry looked a little sad when I said I was going to take it somewhere else to have it fixed. But I had to, my truck is not some Micky Mouse truck, it's a big, expensive truck and I have to take care of it! The other place I took it to was able to correctly repair it for me.
RESPONSE FROM Automotive Impressions:
Dear Tina,
I am sorry you feel you were not properly taken care of. We worked diligently with the Insurance Company to be sure that your concerns were addressed and taken care of. As you know, we are a small family owned company and it is our goal always, to perform proper repairs to a customers vehicle and provide the customer with the best service possible. However, human error does factor in occasionally which is the reason we ordered a key fob before it was found later. I was not aware you had purchased a key fob. Please bring in your invoice and I will reimburse you.
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