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Businiess name:
Lifestyle Family Fitness
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Review by:
citysearch c.
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Review content:
In my opinion, they don't even deserve a rating. I signed up for membership about 5 years ago and things seemed fair at that time. About 2 years ago I switched membership types to the Basic plan to save some money. Not only did they overcharge me that month by QUADRUPLE what my new dues were, no one informed me that every 6 months I would be charged a ""maintenance fee"" that was higher than my monthly fee. I should have seen the light then, but paid anyway. Now, trying to cancel my service after not having even gone to the gym in 2 months, they hit me with another fee! I canceled my contract last month and was told at the time that my payment I made at that time was my final payment, only to get called again this month informing me I owe another month's dues to cancel! It took 8 HOURS last month between paying my ""final dues"" and being able to talk to someone to cancel (that's 8 hours of hanging up at the voicemail and re-dialing only to get another vm)! 8 HOURS! What great customer service. A friend of mine spent a week trying to get ahold of someone to cancel hers! Save your money, go to the Y. Much better service and easier to cancel. I wish I had stayed with them.
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