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Businiess name:
Lifestyle Family Fitness
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Review by:
citysearch c.
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Review content:
My wife and I have found out the hard way that they don't live up to their word. Here is a summary of what we've been through so far. My wife and I signed up for personal training session, but my wife hurt her knee in an unrelated accident. Lifestyles Family Fitness' contract states that a refund will be provided, in that case, if a letter is signed by a licensed physician. The letter was sent but there was no response from LFF. After repeated calls asking for progress on the refund procedure LFF informed us that they had just received our letter at their corporate office even though our gym and their corporate office are only 4 miles apart. They went on to inform us that it would take another 30 days to process the refund. After several more calls and 3 more weeks LFF denied the refund based on only a letter from the physician and demanded that a more extensive form be filled out and faxed over to their corporate office. The letter was filled out and faxed, but then lost by LFF. So I had to go back to my doctor's office collect all the paperwork and I'm currently in the process of once again sending them the letter and forms via certified mail. During the course of this incident we've been hung up on twice, not called back three times, and had requests to speak to managers either ignored or denied several times. This is at the least poor customer service and more probably breach of contract and fraud. I've heard of insurance companies using the tactic of deny refunds or payouts at any cost, but never a gym. If you are considering the PT program at LFF I would strongly reccomend you research LFF at length, before you sign on the dotted line.
Pros: Avoid at all costs.
Cons: Horrible customer service.
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