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Businiess name:
Lone Star Auto Transport
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Review by:
citysearch c.
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Review content:
Let me start by saying my one-star rating is too generous. \r
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The company was helpful PRIOR to transporting my car. However, they have been outright HOSTILE AFTER transport. They have never responded to any of my phone calls or emails when I found damage to my car.\r
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This awful company promised to deliver the car in 9 days. However, they strung us along for an additional 9 days (it took 18 days to deliver our car). During this time, they promised us 5 times they will deliver it on that 9th day. After repeated phone calls to them (they did not have the decency to call us to provide updates), we found out their transport trailer was broken down 100 miles from our location. During these extra 9 days, they refused to put the car on a different trailer and deliver the car. They were late beyond their original range of delivery times, even though the car sat only 100 miles away.\r
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Their excuse for the delay? An ""act of God"" - their transmission broke down and they could not deliver any of the cars. Excuse me? If they kept their transport trailers well-maintained, they would have avoided transmission problems. Since when is mechanical failure an ""act of God?\r
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They finally delivered the car in the darkness of the night. Here's why they prefer late night deliveries - so that you cannot see the DAMAGE they caused to your car during their transport!\r
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I fully inspected my car during daylight hours the next day and found severe DAMAGE to my paint. They NEVER responded to my repeated calls and emails requesting acknowledgement of the damage.\r
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So there you have it - they have the worst customer service after they have DAMAGED your car. I would give this place a negative 10 rating and vehemently discourage anyone from using this company.
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