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Businiess name:
Lane Appliance Svc Llc
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Review by:
citysearch c.
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Review content:
Yesterday afternoon a Lane repairman came to our home to ""de-ice"" our freezer drawer on our refrigerator. Ice accumulated under the drawer and would leak from underneath. The freezer worked, but water leaked out. This was his second time attending to this problem (the first time was months ago). Apparently this ""just happens"" and there is no permanent repair?? Anyway, we realized this morning that the fridge is not cooling or freezing AT ALL. We called and were informed that they don't work on Saturdays (""No one does"") and could come Monday mid-day. When I stated that since it HAD been working before the tech ""fixed it"" and now we were losing all of the food in our fridge and freezer, the woman said she couldn't offer anything more. I was upset of course and said ""Even if your tech caused this to happen?"" She then became quite rude, said ""We don't break appliances, we fix them"" and ""How can you, someone with no knowledge, possibly say that we caused this to happen?"" Maybe because it was working before your tech touched it?
I have stopped payment on the check and have called the appliance manufacturer for a referral to another authorized repair service. Interestingly, Lane is no longer listed with them as an authorized repair company (they had been the first time we used them). This is particularly note-worthy since TODAY the woman on the phone claimed otherwise when I asked her that question.
I only wish I had read these reviews before calling Lane.....
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