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Businiess name:
Eastgate Bp
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Review by:
citysearch c.
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Review content:
I live not far from Eastgate Plaza and was forced to use their services on several occasions. Each time the experience was most unsatisfying. Contrary to several raving reviews of questionable credibility, posted here, the Eastgate BP folks will try to squeeze as much as possible from you, especially if you are stranded and incapable of driving away.
Here are brief details of the most recent encounter. My car stalled due to a dead fuel pump and was towed to Eastgate. The estimate that they gave me the next day exceeded the dealership's quote by 50%!!! ($600 vs. $400). Just to give you a taste of BP surcharges: (1) A new fuel pump: $70 on eBay; $198 at the dealership; $238 at Eastgate BP; (2) the sending unit for fuel gauge: $50 at the dealership, $98 at BP. Please keep in mind that the dealership prices are not cheap to begin with, but they at least guarantee the OEM parts.
Eastgate BP quote also included several miscellaneous parts in the $20-30 dollar range, that the dealership immediately deemed unnecessary. At the end of the day, it was much cheaper to pay for their ""diagnostic"" and another tow to have the car serviced at the dealership.
Here's another nice touch: the BP mechanic left a large screwdriver to the left of the engine block, forced down the hood, and just walked away. When I noticed the deformed, misaligned hood, the BP guy's non-apologetic response was something like; ""Ah, it happens...."". That's the level of professionalism and customer appreciation that you are likely to encounter at Eastgate.
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