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Businiess name:
Master Spas Of California
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Review by:
citysearch c.
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Review content:
MasterSpa of Southern California is so aweful, MasterSpa CORPORATE had to provide me with another service for my STS spa, because MasterSpa of Southern California is an unacceptable and unreliable hassle. I purchased my spa through them at the L.A. County Fair and to this day, several years later, regret ever giving them my business. They, too, attempted to start charging me a trip charge, even on warranty work they never repaired correctly. I had to get corporate involved because Linda and the rest of her family was not getting the job done. \r
Not getting the repairs done is the main issue, but what about the days and hours I had to be home to watch their one tech attempt to do the same work over and over; not kidding this took more than a year, complete hassle. \r
Bottom line, the product itself is a quality product, but the distributor for Southern California is tarnishing the name MasterSpa. If anyone is interested in more details, catch me on another day. Today, I do not have the time to go on and on how MasterSpa of Southern California was beyond disappointing, but I feel for SeaRay55's pain; I have been there. I actually was searching for Tim's Spa Pro (or Pro Spa) as he rectified most of MasterSpa of Southern California damage, and wanted to get him out for service, this is when I saw ratings for MasterSpa of Soutern California. I couldn't resist but to chime in with my regretful experience.
Pros: Great Jets and Power when working
Cons: Even though under warranty, service is a MAJOR hassle; if you can get them to even do it right
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